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Sprout Social Recensioner

4,4 (594)

Om Sprout Social

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Fördelar:

They also can integrate with paid ads, but that's not something we use it for. I love that you can see a calendar of upcoming posts so I can see if there are any gaps in our calendar.

Nackdelar:

The con would be the price. If you are a small business or just starting out, paying for this software would be difficult.

Betyg för Sprout Social

Medelpoäng

Enkel användning
4,4
Kundservice
4,3
Funktioner
4,2
Valuta för pengarna
3,9

Sannolikhet att rekommendera

7,9/ 10

Sprout Social har ett totalt betyg på 4,4 av 5 stjärnor baserat på 594 användarrecensioner på Capterra.

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Filtrera recensioner (594)

Kulinda
Kulinda
Head of Digital media marketing i Sri Lanka
Verifierad LinkedIn-användare
Marknadsföring och reklam, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Sprout social is the best Social media management tool out there.

5,0 i fjol

Kommentarer: It simplifies social media management, reduces the need to switch between multiple platforms, and offers a centralized hub for various tasks, including scheduling, analytics, engagement, and content management. This saves time and improve overall efficiency for our team and business.

Fördelar:

Post Scheduling,Social media listening tools,Content management

Nackdelar:

Only issue I have with Sprout is the cost.

London
CEO i USA
Marknadsföring och reklam, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Övervägda alternativ:

New user demo to buyer

5,0 för 6 månader sedan

Fördelar:

I love the ability to have unlimited # of accounts along with the competition reports and AI integration.

Nackdelar:

I don’t love the cost but find it semi reasonable for the features.

Bill
CEO i Australien
Bil, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Övervägda alternativ:

Expensive, Poor Usability, Questionable ROI, and Terrible Customer Service

1,0 för 4 månader sedan

Kommentarer: Unfortunately, we ended up regretting our decision to use Sprout Social. It's very expensive. It has poor usability. Advertised features are often behind paywalls. It delivered questionable ROI (our team often preferred working natively in Meta Business Suite). What really put the nail in the coffin for us was the poor customer service. We missed our automatic annual renewal date by a few weeks, and despite wanting to cancel, they insisted we'd have to pay for the full year, whether we used their software or not. To us, that says everything about the company. If you need to trap people into your product, it must not be that good. Buyer beware. There seem to be superior alternatives, that cost less, and are more customer friendly.

Fördelar:

It has an extensive list of features and integration with all the major social media platforms.

Nackdelar:

It's very expensive, has poor usability, hides advertised features behind paywalls, delivers questionable ROI, and provides terrible customer service.

Terry
Terry
Digital Strategy Marketing Manager i USA
Verifierad LinkedIn-användare
Detaljhandel, 10 000+ anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Excellent platform for scheduling posts on social media.

4,0 för 2 år sedan

Kommentarer: Sprout Social has effectively facilitated the optimization of our publication workflows and the efficient management of follower engagements across many social media platforms, owing to its comprehensive array of features and tools.

Fördelar:

I appreciate that the publication process varies depending on the platform, allowing me to better gauge whether or not an image is the wrong size or whether or not I am releasing at the best time of day. It's also great that I don't have to do any extra work to get the reports I pull ready to give to my team members. The Smart Inbox is fantastic since it saves me the trouble of signing into different services just to respond to comments and messages.

Nackdelar:

One thing i don't like about Sprout is that I have to create posts twice if I want them to look different on different platforms. I wish there was a dedicated space on the create screen where I could rework the text specifically for Twitter, condensing it while leaving the rest of the message intact.

Victoria
Victoria
Corporate Communications Coordinator i Tyskland
Verifierad LinkedIn-användare
Publicering, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

My experience in the social media with Sprout Social.

5,0 i fjol

Kommentarer: Sprout Social is the best social media management tool for the benefits of the users. I have experienced benefits after benefits.

Fördelar:

It is valuable to use social media to grow our experiences and skills. I have extracted the best ideas for my career from social media through Sprout Social. Where customer engagement is needed, Sprout Social is the best platform to discuss most this matters. It is generally easy to use. Very affordable with a month of free trial for all.

Nackdelar:

This software is amazing. It is easy to understand and implement to. Nothing challenging.

Leah
Leah
Detailer i USA
Verifierad LinkedIn-användare
Bil, Egenföretagare
Har använt programvaran för: 1 + år
Recensentens källa

Great…but…

3,0 för 7 månader sedan

Kommentarer: It’s a great product. I love the features but the price is just an undeniable flaw with the whole thing.

Fördelar:

Sprout Social's reporting and analytics are great, they have in-depth insights that help refine my social media strategy. The detailed reports are incredibly useful as well. Customer support is another area where it excels. Their team is responsive and knowledgeable, always ready to assist with any issues or questions.

Nackdelar:

The price. It absolutely creates a barrier for smaller businesses in the ”money saving to scale” eras of their business. (Where I currently am)

Earl
Social Media Coordinator i USA
Utbildningsförvaltning, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

You NEED Sprout for all social needs!

5,0 för 6 månader sedan

Kommentarer: I have used Sprout both for personal and professional reasonings and the platform always exceeds my expectations!

Fördelar:

As a life long social media user and lover, Sprout makes it easy to do task such as social listening, scheduling, and reporting!

Nackdelar:

I really don’t have any negatives about the platform other that the price could be a bit better.

Dhirendra
Marketing Manager i Indien
Bank, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Game Changer for Social Media

5,0 för 8 månader sedan

Fördelar:

The best feature of Sprout Social is that you are able to connect multiple social media platforms. I can also set up the user features which keep track of and approve any posts that a user wants to publish to one of our social media platforms.

Nackdelar:

One thing which I little bit dislike about it is its cost s paying extra for features can make overall cost prohibitive as it is really hard for small business owners and individuals.

Karly
Marketing Analytics and Research Manager i USA
Transport / lastbil / järnväg, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Happy User

5,0 för 4 månader sedan

Kommentarer: I've used Sprout Social across multiple jobs and have always been happy with the product and their team.

Fördelar:

Sprout Social is one of the best products for social media management and reporting because they have strong relationships with social media platforms. I've worked with other products in the past that constantly had disruptions due to the platform APIs.

Nackdelar:

I wish they had access to more data (e.g. Instagram Reels, organic-only performance) , but it's an API limitation.

Emily
Marketing Director i USA
Kundservice, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Great tool, very expensive

5,0 för 3 månader sedan

Kommentarer: Overall an awesome tool, however there are less expensive options that do very similar things

Fördelar:

Spout social is a great tool for social media management. There is a lot of versatility for posting and engagement

Nackdelar:

This tool is very expensive, and can be hard to justify for smaller businesses

Svar för Sprout Social

för 3 veckor sedan

Thank you for your review! We're glad to hear that you see value in the posting and engagement tools. We understand your concerns about pricing and I'll pass these over to our team.

Paige
Creative Director i Australien
Marknadsföring och reklam, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

A Great Social Scheduling Tool

4,0 för 2 år sedan

Fördelar:

A very easy-to-use and understand social scheduling platform that is perfect for beginners and experienced social gurus. Provides excellent insights and analytics to help improve social growth and understanding of how certain posts are performing. Very simple to manage multiple social profiles at once, which is essential for any social media management business.

Nackdelar:

The place that has the most room for improvement is the posting aspects. Many times I have scheduled posts that have not gone live, which leads to double handling when scheduling the posts in Sprout Social, and then having to post ad-hoc when Sprout doesn't send the post live.

Wiseman Kajidori
Digital Marketer i Sydafrika
Hälsa, välbefinnande och fitness, 501‒1 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Sprout Social the best, affordable, high quality, all round Social media management tool.

5,0 för 2 år sedan

Fördelar:

Spout Social reduced the time that we needed to spend on Social media, by consolidating and automating our posting.

Nackdelar:

We are waiting for Sprout Social to fully integrate with Google my Business.

Fahim Shahriar
Digital Marketing Manager i Bangladesh
Marknadsföring och reklam, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Where business grows faster!

4,0 för 3 år sedan

Kommentarer: This enables users to control social media accounts with ease. The templates help to produce fast and effective content. This is a very helpful tool that ensures smooth workflow. If they reduce the price then it would be a very effective option indeed.

Fördelar:

The template collections help creators to create contents very fast and smoothly. It lets users to monitor competitors which helps to design marketing campaigns accordingly. This helps the business reach to the top at a very high pace.

Nackdelar:

It is very expensive and their customer support is really bad. They literally ignore the problems reported to them. Which is very irritating. I hope they improve it soon.

Verifierad recensent
Verifierad LinkedIn-användare
Marknadsföring och reklam, 501‒1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

One of the best social media management & analytics.

4,0 för 3 år sedan

Kommentarer: My overall experience with the tool is quite satisfactory. It really impacts your day to day tasks and have a strong algorithm around it. I am quite surprised that it somehow outperform so many other tools. Same is the case with exceptional user interface

Fördelar:

It is simple and at the same time do really good when it comes to social media monitoring & analysis. It is by far one of the best tool that I have used.

Nackdelar:

It is a bit expensive compares to the same products available in market.

Christina
Administrator i USA
Marknadsföring och reklam, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Thought this software was great, turns out we had many problems

3,0 i fjol

Kommentarer: When we started using we had very high hopes for how this program would work and make our daily office work more efficient, however, we have spent significant time correcting failed posts and disconnects. Unfortunately, we have had to go back to posting natively.

Fördelar:

Overall, Sprout Social is easy to use and easy to learn. It is organized in a way that is easy to navigate.

Nackdelar:

The sales team is great at answering questions and making the sale. After the sale has been made it is difficult to receive timely responses and feedback. There are no exceptions for ending service with them, except for referring a new customer and having them sign up.

Pricila
Strategist i USA
Pr och kommunikation, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

The industry standard

4,0 i fjol

Fördelar:

The most robust and complete social media marketing tool to use that's full service.

Nackdelar:

The price gauging that's going on with all tools, and other than AI integration, there's not much of a difference in tool efficiency.

Pauline
Head of Marketing i Storbritannien
Personal & rekrytering, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Heavy weight

4,0 i fjol

Kommentarer: Customer service is great, product is good and I like the employee advocacy element.

Fördelar:

Scheduling made easy, with lots of extras. Itis visually appealing and easy to categorise and add in imagery with a direct link to Canva etc.

Nackdelar:

There are some basic functions like being able to repeat evergreen content that are missing. Ths is quite frustrating.

Virginia
Virginia
Senior Marketing Data Analyst. i Nigeria
Verifierad LinkedIn-användare
Finansiella tjänster, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Sprout gives us a competitive edge.

4,0 för 2 år sedan

Kommentarer: Currently, our marketing department is utilizing the Sprout platform for real-time scheduling, planning, and analysis of our social media presence. Sprout has provided my team with advanced insights into brand conversations across multiple digital spaces.

Fördelar:

I am thrilled with the significant impact that Sprout's collection of analytic tools has had on our social media operations. In particular, having access to key social media engagement metrics has eliminated the guesswork from our social media strategy by simplifying the measurement of the most critical metrics, providing complete oversight of every social media profile linked to our account, and facilitating quick comparisons between our social media performance and that of our top competitors using historical data filtering.

Nackdelar:

Occasionally, I have faced minor challenges when attempting to tag company names and locate users directly from the Sprout interface. This bug has been observed solely while engaging with the LinkedIn social space through Sprout.

Elizabeth
Musician i USA
Musik, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

Great Software! Perfect for collaboration between teams

4,0 för 2 år sedan

Fördelar:

Easy to learn and become fluent in each area of the program

Nackdelar:

No issues with it other than it initially didn't work well with scheduling Twitter posts.

Antonello
Cultivator i USA
Jordbruk, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Love it

3,0 i fjol

Fördelar:

It's easy to navigate and I love every part of it and all the other employees use it

Nackdelar:

So far I've only used for 6 months and I've had nothing but good

Cynthia
Cynthia
Freelance Business Coach i Ghana
Verifierad LinkedIn-användare
Marknadsföring och reklam, Egenföretagare
Har använt programvaran för: Gratis provperiod
Recensentens källa

Sprout Social Review

3,0 för 2 år sedan

Kommentarer: Super helpful in market/industry research and I will recommend any business owner to use this software in researching into their industry. Totally helpful!

Fördelar:

This tool has helped me understand my industry better by using the competitor analysis feature. I can make informed business decisions that save money and time.

Nackdelar:

Since I started using this software, I haven't faced any problems yet and hopefully I hope I don't.

Deyna
Deyna
System Engineer i Spanien
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 5 001‒10 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Manages the main social networks

5,0 för 2 år sedan

Kommentarer: Helps professionals to be able to fulfill their functions on the market in general in the different social platforms

Fördelar:

It is an excellent tool for managing social networks, allowing you to quickly visualize the growth and reception of the actions and articles displayed on the networks, it is a good solution for marketing professionals in general because it is easy to implement and has many functions easy to understand

Nackdelar:

I have no criticism of this marketing tool, it has been a good business solution focused on social networks

Rebekah
Marketing Consultant i USA
Marknadsföring och reklam, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

Best Social Media Campaign Management Tool

5,0 för 3 år sedan

Kommentarer: By now, Sprout is just a part of my daily life. Once a week I will input all the post information that we designed in our development meeting, and schedule them to run throughout the next week across all the channels we use. Every other day I pop in to check on analytics and check notifications/engagement. Then, once a month, I use the easy reporting system to send reports on analytics to the clients whose social I run. Every now and then there will be some error that stops me from posting, and customer service might not fix it speedily, but that's a small percentage of my daily interaction. Usually it flows smoothly.

Fördelar:

After bouncing between a number of free trials for similar software, Sprout easily won my heart. It's well-designed, easy to use, and intuitively includes plenty of great features like reporting and cross-posting.

Nackdelar:

While not a bad price for an agency, the cost is unfortunately prohibitive for most freelancers. Were a cheaper tier offered, I guarantee they would see a lot of interest. I've also had poor experiences with support chat, with tickets taking days before completion even when they impact currently-running campaigns.

Farzana
Farzana
Team Leader i Bangladesh
Verifierad LinkedIn-användare
Marknadsföring och reklam, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

The Most Effective Social Media Management Software.

4,0 för 2 år sedan

Kommentarer: This product is just what we require. We manage various social media accounts due to our work, which enables us to keep a solid online presence.

Fördelar:

Never has managing several social media accounts been so simple. Time is significantly reduced by switching between accounts and scheduling postings. The reports provide precise information about how everything operates and aid in making informed decisions. My teammates enjoy utilizing the user-friendly Functionality since it is so effortless.

Nackdelar:

The expense is the only drawback. It would have been much more sought after if the pricing had been slightly lower.

Verifierad recensent
Verifierad LinkedIn-användare
Konstruktion, 201‒500 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Efficient way to post social content

5,0 för 2 år sedan

Kommentarer: The need to be able to schedule future posts across all platforms

Fördelar:

It saves us so much time to be able to have one post posted across multiple platforms. It was a real time suck to need to login to multiple platforms, paste copy, upload images, and post. It is alos great to have all analytics in one single place.

Nackdelar:

I do wish you could use the same post and schedule different times per platform. I also wish it would automatically resize images for the different platform specifications.