Proxyclick Recensioner

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

Fördelar:

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Nackdelar:

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Best Visitor Management System

Fördelar:

We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.

Nackdelar:

Even higher level of customisation for certain features could be good for future

Sales & Support Problems

Fördelar:

Easy to use. Robust features. Custom workflows.

Nackdelar:

Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product.

Proxyclick needs better billing insights

Fördelar:

Easy to use. Visitors seem to have no troubles using the system.

Nackdelar:

Under the billing section there are no details. I can't see my method of payment or any past invoices. Actually there is nothing other than an email address.

Proxyclick - Must have for Frontdesk

Kommentarer: I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with.
This makes Proxyclick a unique tool for both the new and experienced employees of a company. The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception.
there is a lot of room for this tool to be a Must have for companys.

Fördelar:

Professional user expirience Enmergencylist + App Notification SMS / E-mail on arrive Visitor badge / security by photo friendly user interface very helpfull support desk

Nackdelar:

Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc. default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect.

Very useful product for the comfort of your visistors and for safety

Kommentarer: I am happy that we use this product. It is very useful in several areas and gives a professional impression to our visitors.

Fördelar:

It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies.

Nackdelar:

Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself.

We use it in multiple offices and never had a major issues.

Kommentarer: Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless.

Fördelar:

Text message notification. The ability for the guest to receive an e-mail that contains our wifi password.

Nackdelar:

The e-mails are sometimes slow to come through, but other than that not a lot. The delivery option (which is new) could be simplified to just be a single click, but its all nitpicker stuff.

review of ProxyClick

Fördelar:

easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control

Nackdelar:

to date have not find anything i dislike.

Proxyclick visitors experience

Kommentarer: Even though we were in the market for a replacement system on our antiquated paper based system and looking for ways to save on the expenditure with Proxyclick we have gained a lot more, we gained a visitor experience. We have deployed 11 sites using iPad kiosks and we are now looking to increase it to cover multi Country deployment. I was very surprised that most visitors mentioned Proxyclick positively when they arrived. Configured correctly it has given us greater benefits in a lot of areas, for example fire evacuation reporting, audit control, unified reception across all sites, multi entrance.

Fördelar:

Design, ease of use, very helpful support staff and pricing

Nackdelar:

You can't take visitors pictures on the iPad

excellent application

Kommentarer: I have been allowed to get a better control of the people who enter the company, the system allows a quick search of any person who enters the company as well as control the permanence within the facilities.

Fördelar:

For my security work every day many people enter the company this application has helped me a lot in maintaining control in my department, requesting information from people when entering the company and entering them into the system and using the notebook to control the people were left behind!

Nackdelar:

The only disadvantage is that you must have internet to use it from the rest. It is a good tool for control in my work. It works excellent for me.

Visitor management in a breeze

Kommentarer: Proxyclick changed the way the visitor logbook was managed at my company.
Starting from the front desk all the way to upper management everyone can get something out of it.
Its multiple options to customize from initial screen to e-mail notifications allows you to make your company name stand out.
It has several literature on its features, as well as API and webhooks.
Billing can be customized as well, so you'll have option to pay monthly or annually and choose the features you want to better tailor your needs.
Customer support seems to be always available and provide you with answers and follow up to your inquiries.
Overall is a standing product.

Fördelar:

It's a specialized SW for managing visitors. Provides different ways to informs hosts the visitor has arrived (SMS to cell phone, Skype IM, Teams and a big list to follow). Allows to invite visitor directly from your mail app. It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Nackdelar:

It's enclosed to Apple environment, meaning there's no option to use an Android device. This is not all bad, Android can get several "flavors" due to the wide variety of devices running Android, on the other hand IOS is designed for only one HW manufacturer and this allows to make sure it will run as smooth as possible, so it is not that bad, but I had to write something, right?

Much more than just a visitor management system

Fördelar:

ProxyClick offers a lot of integration possibilities such as MS Teams, Cisco ISE, Skype,... which are very useful both for the visitor as for the host. The host can be informed via multiple platforms that his visitor has arrived and the visitor enjoys the automated process for Wi-Fi guest account creation. The integration with both ADFS and Azure AD is seamless.

Nackdelar:

In the past there was a security concern related to the data being kept from visitors which has been solved now by the implementation of the retention period. The user sync has a minor flaw that the phone number must be in the E.164 format, while other applications used in the company require a different format. Although E.164 is a well known format, it might give issues if you can't use it due to other standards.

Great and personal VM software, lots and lots of positive feedback from the visitors

Kommentarer: automate the visitor check-in proces with the focus on privacy and safety - we push our safety guidelines withing the check-in proces so we make sure everyone that enters does understand and acept this. we save lots and lots of time, while we improved the speed and expirience for our visitors.

Fördelar:

ease of use; all the employees pre-register their visitors with the outlook-addin, no extra software or accounts with the LDAP/SSO intergration. professional support; quick and to the point support on any question we had so far updates; been using Proxyclick for over 2 years now and must say that the updates are alway's on point, recommend 10/10

Nackdelar:

would love to have a meeting plugin to sync woth other software, preferably as good as the outlook addin. this would benefit lots and lots of dubble work, last time i checked this feature is high in the to-do list within the upcoming future, so can't wait for this.

Great program!

Fördelar:

Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived.

Nackdelar:

It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point.

A Software and a Team That You Can Depend On!!

Kommentarer: From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas!

Fördelar:

What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

Nackdelar:

I have yet to find something I do not like about this software, seriously, what is there NOT to love!

Looking for a reliable visitor all-in-one?

Fördelar:

Easy to use and reliable. We have the ability to track visitors, pull out reports and make sure we have all we need in case of emergencies.

Nackdelar:

Sometimes - it takes a bit of look-and-find yourself to program the backend. Once it's done tho - it's like driving a Cadillac. Learning the interface i would say - i'm a visual, so i like when it's more intuitive on a graphic perspective

It is a great enhancement to visitors experience when they walk into our building.

Kommentarer: a more secure check-in process

Fördelar:

Sending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.

Nackdelar:

We were on beta upon launch, but were recently able to update to the native IOS app. Beta was a little clunk, but things seem better now that we are on the native app. We also encountered issues with wireless color printing of badges, but were able to resolve the issue.

A solution that works with visitors

Kommentarer: A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper book

Fördelar:

The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)

Nackdelar:

The lack of advanced customization, the limited range of thermal printers allowing color printing and price

Works well.

Kommentarer: People can sign in and I don't have keep checking to see if they were let in.

Fördelar:

I like that people can come in and contact the people that they want directly. Also that is sends me a message if the person will be up shortly

Nackdelar:

I don't always see the notification that someone has signed in. If my employee is out of their office they may not see notification and person is waiting in the lobby.

Reliable and very effective guest management tool

Fördelar:

Very robust software. We found there are more features that we need, so we're able to choose what to use. Bulk uploading user data is a great help, and managing multiple locations is easy.

Nackdelar:

No flaws have been discovered yet. Initially setting up the iPad can be tricky, but our IT department got it working within an hour.

It is always a pleasure reaching out to Proxyclick Support.

Fördelar:

Software is easy to use and navigate. But what is great is - every time I have a question or issue I know that the support team will help me in a quick and friendly way.

Nackdelar:

I would love a quicker integration between out 2 locations in Proxyclick. Currently when we set up a colleague we need to do it in 2 separate locations - causing many more mouse clicks. It would be great to have a checkbox on the new colleague set-up screen to also enable access in our other location.

Improve Operational Efficiency to your Reception Team

Kommentarer: If you're looking for a user friendly, time efficient system to manage guest check in, check out and notification experience, then this is a serious product to consider. Our Front Office staff spend less time on admin and can now focus more on the guest experience because the software does it all for us.

Fördelar:

Easy to use Great customer support Cost effective Easy installation Automation of tasks once set up

Nackdelar:

Not so much a "CON" but a suggestion. It would be good to be able to use the same system to manage small assets using a loan system... A simple example, someone checks out an umbrella and proxy click records this transaction and then when it's returned, the system logs the assets return.

AMS-Inbound

Kommentarer: First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick

Fördelar:

You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly

Nackdelar:

reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated

Great Environmental Friendly Resource

Kommentarer: My overall experience has been great. The system has replaced our paper sign in, and has created a more efficient and faster check-in system for guests to the office.

Fördelar:

I like that it is user friendly, and has NDAs on it automatically for outside visitors.

Nackdelar:

I don't like how we have to pre-register everyone in the system, even returning guests.

Proxyclick : The Perfect Solution for Visitor Management

Kommentarer: We set up Proxyclick on an iPad Pro in our lobby due to cutbacks, we had reduced our staff and no longer had a front desk receptionist. Proxyclick was easy to setup, our clients and visitors loved the interface, and there was not any downtime over our year term that affected our business. The Proxyclick team is quick to offer support and resolve any issues to make sure you are always up and running. Thank you and keep up the great work!

Fördelar:

Easy setup, easy to add visitors, excellent communication via email and text to alert people that their visitors have arrived.

Nackdelar:

The option for a courier/delivery button on the main screen would be a great addition.