Eptura Visitor Recensioner

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

Fördelar:

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Nackdelar:

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Proxyclick helps us manage our visitors

Kommentarer: Easy to deploy, setup, and go live. We were operational within days.

Fördelar:

Easy to manage both expected and unexpected users. Adminstrators and Users are able to quickly plan for their visitors and manage the entire process including collecting critical information such as any training required for safety.

Nackdelar:

There's alot of options and configuration but that's a good thing. Its great to have the flexibility to make the sytem work for you.

Sales & Support Problems

Fördelar:

Easy to use. Robust features. Custom workflows.

Nackdelar:

Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product.

ProxyClick

Kommentarer: Overall, proxyclick has been very helpful in terms of our contractors and visitors coming in and out to our Plant and it does make our security guards life more easier.

Fördelar:

1. Remote Registration 2. Onsite Check-in via iPad 3. Onsite Check-in via QR Code

Nackdelar:

nothing much i believe ProxyClick will release more good features going forward.

Very useful product for the comfort of your visistors and for safety

Kommentarer: I am happy that we use this product. It is very useful in several areas and gives a professional impression to our visitors.

Fördelar:

It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies.

Nackdelar:

Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself.

Unfortunately they where acquired by eptura

Kommentarer: We really liked the possibilities they offered: you could scale the system to the level of your needs.

Fördelar:

Proxyclick was a perfect solution: easy to setup, easy use, efficient. AND: affordable as well as scalable.

Nackdelar:

When Proxyclick was acquired by Eptura they raised the prices … With the new price level I would rather make smaller sacrifices than spend this money. We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.

Awesome tool!

Fördelar:

The seamlessness way that Proxyclick works.

Nackdelar:

The integration limitations. It would be far more helpfull if we had more integrations available.

Best Visitor Management System

Fördelar:

We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.

Nackdelar:

Even higher level of customisation for certain features could be good for future

Proxyclick needs better billing insights

Fördelar:

Easy to use. Visitors seem to have no troubles using the system.

Nackdelar:

Under the billing section there are no details. I can't see my method of payment or any past invoices. Actually there is nothing other than an email address.

Insane Price Increases

Kommentarer: It very much feels like a bait and switch. Originally it felt like great value for the money, and it was an asset to our organization, but I don’t know if we can justify continuing with this product due to the price gouging.

Fördelar:

Originally it was inexpensive and somewhat easy to deploy.

Nackdelar:

I am shocked and appalled that you increased the pricing 30% last year and now 60%, nearly 100% price increase in 2 years. I don’t even understand how you can justify the price increase as there’s been very little change, if any at all to the platform itself. I haven’t seen any new added features. There’s been no changes to the platform itself, I honestly cannot understand how you can justify this price.

review of ProxyClick

Fördelar:

easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control

Nackdelar:

to date have not find anything i dislike.

Visitor management in a breeze

Kommentarer: Proxyclick changed the way the visitor logbook was managed at my company.
Starting from the front desk all the way to upper management everyone can get something out of it.
Its multiple options to customize from initial screen to e-mail notifications allows you to make your company name stand out.
It has several literature on its features, as well as API and webhooks.
Billing can be customized as well, so you'll have option to pay monthly or annually and choose the features you want to better tailor your needs.
Customer support seems to be always available and provide you with answers and follow up to your inquiries.
Overall is a standing product.

Fördelar:

It's a specialized SW for managing visitors. Provides different ways to informs hosts the visitor has arrived (SMS to cell phone, Skype IM, Teams and a big list to follow). Allows to invite visitor directly from your mail app. It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Nackdelar:

It's enclosed to Apple environment, meaning there's no option to use an Android device. This is not all bad, Android can get several "flavors" due to the wide variety of devices running Android, on the other hand IOS is designed for only one HW manufacturer and this allows to make sure it will run as smooth as possible, so it is not that bad, but I had to write something, right?

Delivered as promised. Impressed with the overall solution, support team, continued improvements

Fördelar:

Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.

Nackdelar:

Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers.

It is a great enhancement to visitors experience when they walk into our building.

Kommentarer: a more secure check-in process

Fördelar:

Sending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.

Nackdelar:

We were on beta upon launch, but were recently able to update to the native IOS app. Beta was a little clunk, but things seem better now that we are on the native app. We also encountered issues with wireless color printing of badges, but were able to resolve the issue.

Great program!

Fördelar:

Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived.

Nackdelar:

It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point.

A Software and a Team That You Can Depend On!!

Kommentarer: From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas!

Fördelar:

What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

Nackdelar:

I have yet to find something I do not like about this software, seriously, what is there NOT to love!

Easy check-in process

Kommentarer: My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.

Fördelar:

The software is very user-friendly.

Nackdelar:

Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.

Just what we need.

Kommentarer: We use Proxy click to provide a virtual recepionist so that staff members time can be better focused on the intended work instead of having to look out for their visitors.

Fördelar:

The best part of the system is that it is layed out in a very easy to manage way and is very easy to navigate, both the kiosk and the website side of things.

Nackdelar:

Will on a rare occasion not pull up the keyboard on the kiosk.

Proxyclick

Kommentarer: We have been using the product for a couple of years now and have been very happy with it. We had some IOS issues at first but the latest version fixed it. I would recommend this to any small to med size company.

Fördelar:

It is very easy to quickly check someone in and out. I really like the new kiosk software

Nackdelar:

Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges

Loving it!

Kommentarer: I really like not having to call my colleagues when their visitors arrive. It is the first time I've worked without a phone at the front desk and I find it very convenient. The odd visitor dislikes the system as not everyone is fan of smart devices. But it makes my life much easier dealing with colleagues and tenants.

Fördelar:

Telephone freedom. I don't chase colleagues over the phone anymore. They are aware of their visitor's arrival and take care of them.

Nackdelar:

People not into technology find registering a nuisance.

AMS-Inbound

Kommentarer: First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick

Fördelar:

You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly

Nackdelar:

reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated

Exceptional Customer Service

Kommentarer: I love using this software. And any issues I did have in the beginning was taken care of by their excellent customer service team. They reached out to make instantly once I alerted them to the issue and continued to follow up until the issue was resolved.

Fördelar:

The software is the easiest one I have ever used. its very user friendly

Nackdelar:

As of now I dont have negative to say about the software

Easy, Fast, Professional

Fördelar:

easy to set up, easy to manage, easy to use professional look worked 100% reliable over the past 2 years

Nackdelar:

language selection for users on login screen not always self explaining

A solution that works with visitors

Kommentarer: A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper book

Fördelar:

The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)

Nackdelar:

The lack of advanced customization, the limited range of thermal printers allowing color printing and price

Works well.

Kommentarer: People can sign in and I don't have keep checking to see if they were let in.

Fördelar:

I like that people can come in and contact the people that they want directly. Also that is sends me a message if the person will be up shortly

Nackdelar:

I don't always see the notification that someone has signed in. If my employee is out of their office they may not see notification and person is waiting in the lobby.