---
description: Få detaljerad information om OneDesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OneDesk: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Projektledningsverktyg](/directory/30002/project-management/software) > [OneDesk](/software/115614/onedesk)

# OneDesk

Canonical: https://www.capterra.se/software/115614/onedesk

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> OneDesks programvara kombinerar kundtjänst och projektledning i ett enda program. Hantera kundärenden och projekt i en app.
> 
> Verdict: Rated **4.3/5** by 11 users. Top-rated for **Sannolikhet att rekommendera**.

-----

## Overview

### Vem använder OneDesk?

Små och medelstora företag samt avdelningar på stora företag använder OneDesk. OneDesk används ofta av projektledare, kundtjänstansvariga, IT och kundtjänst.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.3/5** | 11 Recensioner |
| Enkel användning | 4.0/5 | Based on overall reviews |
| Kundtjänst | 4.1/5 | Based on overall reviews |
| Valuta för pengarna | 4.1/5 | Based on overall reviews |
| Funktioner | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: OneDesk
- **Location**: Montreal, Kanada
- **Founded**: 2008

## Commercial Context

- **Startpris**: 11,99 US$
- **Pricing model**:  (Gratis provperiod)
- **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: brasiliansk portugisiska, danska, engelska, europeisk portugisiska, franska, grekiska, italienska, kinesiska, nederländska, norska, portugisiska, ryska, spanska, svenska
- **Available Countries**: Amerikanska Jungfruöarna, Argentina, Australien, Belgien, Brasilien, Brittiska Jungfruöarna, Bulgarien, Caymanöarna, Chile, Colombia, Curaçao, Danmark, Estland, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Grekland, Grönland, Guernsey and 36 more

## Funktioner

- Aktivitetspanel
- Alerts/Escalation
- Arbetsflödeshantering
- Automatiserad routing
- Budget / Prognoser
- Budgethantering
- CRM
- Fakturering
- Feedback-hantering
- Fildelning
- Flera kommunikationskanaler
- Flera projekt
- Gantt / Tidslinjevy
- Hantering av servicenivåavtal (SLA)
- Idéhantering
- Instrumentbräda
- Kunddatabas
- Makron / mallade svar
- Portföljhantering
- Prioritering
- Problemhantering
- Projektledning
- Projektplanering
- Projektplanering / schemaläggning
- Rapportering / projektspårning
- Rapportering och analys
- Rapportering och statistik
- Resurshantering
- Samarbetsverktyg
- Självbetjäningsportal
- Spåra milstolpar
- Spårning av framsteg
- Third-Party Integrations
- Tid och kostnadsspårning
- Uppgiftshantering
- Ändringshantering

## Integrations (16 total)

- Box
- Dropbox Business
- FreshBooks
- Gmail
- Joomla
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- QuickBooks Online
- Salesforce Sales Cloud
- SharePoint Azure AD Connect
- Slack
- WordPress

... and 1 more integrations

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Chatt

## Category

- [Projektledningsverktyg](https://www.capterra.se/directory/30002/project-management/software)

## Relaterade kategorier

- [Projektledningsverktyg](https://www.capterra.se/directory/30002/project-management/software)
- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [System för projektportföljhantering](https://www.capterra.se/directory/30862/project-portfolio-management/software)
- [Programvara för produktplanering](https://www.capterra.se/directory/30864/product-roadmap/software)
- [PSA-system](https://www.capterra.se/directory/16/professional-services-automation/software)

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## Recensioner

### "A project management solution" — 4.0/5

> **Flor** | *10 april 2023* | Datormjukvara | Recommendation rating: 10.0/10
> 
> **Fördelar**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
> 
> **Nackdelar**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
> 
> From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

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### "Flexible Application with a Strong Feature Set" — 5.0/5

> **Christine** | *8 november 2023* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10
> 
> **Fördelar**: We are a small but complex organization.  OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
> 
> **Nackdelar**: We allow our users a lot of autonomy.  We are looking forward to some more granular security for more variation between a "regular user" and an admin.  We have seen positive updates on this already.
> 
> We were very pleasantly surprised.  I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own.  The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

-----

### "A complete project management application" — 4.0/5

> **Verifierad recensent** | *21 oktober 2023* | Finansiella tjänster | Recommendation rating: 7.0/10
> 
> **Fördelar**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
> 
> **Nackdelar**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with

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### "User review with one year of use" — 5.0/5

> **Magaly** | *12 augusti 2023* | Textilier | Recommendation rating: 9.0/10
> 
> **Fördelar**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
> 
> **Nackdelar**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
> 
> In general terms, it saves work by having two important functionalities in the same software.

-----

### "Review of about a leading management software" — 4.0/5

> **Gabriela** | *11 juli 2023* | Datormjukvara | Recommendation rating: 9.0/10
> 
> **Fördelar**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
> 
> **Nackdelar**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
> 
> In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

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## Links

- [View on Capterra](https://www.capterra.se/software/115614/onedesk)

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| de-AT | <https://www.capterra.at/software/115614/onedesk> |
| de-CH | <https://www.capterra.ch/software/115614/onedesk> |
| en | <https://www.capterra.com/p/115614/OneDesk/> |
| en-AE | <https://www.capterra.ae/software/115614/onedesk> |
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| ko | <https://www.capterra.co.kr/software/115614/onedesk> |
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| nl-BE | <https://www.capterra.be/software/115614/onedesk> |
| pl | <https://www.capterra.pl/software/115614/onedesk> |
| pt | <https://www.capterra.com.br/software/115614/onedesk> |
| pt-PT | <https://www.capterra.pt/software/115614/onedesk> |
| sv | <https://www.capterra.se/software/115614/onedesk> |
| tr | <https://www.capterra.web.tr/software/115614/onedesk> |

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