Sunbird DCIM Recensioner

Sunbird and Power IQ #1

Kommentarer: We know where we stand with real time metrics that I have tested to be 100 % accurate. Identifies the problem with detail right down to the cabinet level.

Fördelar:

Features, data and asset management is easy to use and when you have an issue your calling the leaders of the industry. Support is crucial to resolving any issues right away, not 5 to 10 days like others.

Nackdelar:

Reports could be a little more detailed in my opinion.

Sunbird DCIM Solution experience.

Kommentarer: Currrently we are in the implementation phase, so far i'm loving it.

Fördelar:

- User friendly interface. - Delivers all the key features that are essential to data center management. - Knowledge base article with how-to videos in the support portal - Nice to have.

Nackdelar:

Nothing observed so far.

SUNBIRD 2023 LF Rev

Kommentarer: Featureful and still user friendly with Sunbird support

Fördelar:

Seamless integration with Sunbird support

Nackdelar:

Not sure yet. I still need to evaluate the suitability of client reports and access to a client portal.

Great Product & Support.

Kommentarer: we decided Sunbird over the competition & have no regrets. We are using it for a new DC colocation implementation.
Support is awesome; quick & thorough.

Fördelar:

great support & solution. comprehensive & fits our needs

Nackdelar:

its so comprehensive, it can be complex. practise practise practise & when in doubt contact support

Cleveland Clinic Data Center Tech evaluation of Sunbird DCIM products

Kommentarer: I am able to better manage and produce reports to my management with this product.

Fördelar:

The product is very easy to use, and also train new employees how to use it.

Nackdelar:

I can't think of any Cons for this product.

Great Product!

Kommentarer: As a manager of two Data Centers, my experience with Sunbird and their team of professionals has been nothing short of amazing. I would have been kicking myself had I pursed a replacement product!

Fördelar:

Sunbird DCIM is definitely a leader in this space. Their product fits our enterprise very well. Service and Support are both excellent and willing to go the extra step to make issues are addressed.

Nackdelar:

I cannot honestly think of a con at the moment.

Sunbird Review From AJG

Kommentarer: The experience from day one has been great. The team at Sunbird are there to help every stage of the setup and maintenance. They provide user groups and listen to the customers to make the experience of using the applications as easy as possible.

Fördelar:

The Sunbird DCIM gave us the single source of truth to our data centers. Sunbird also integrated to our applications to automate asset information that eliminated manual errors. Customer service was always willing to help and available.

Nackdelar:

The effort to pick the correct make/models can be cleaned up. Picking the correct layouts and ports without having to do too much customization would be a great step.

Makes your data center easier to manage.

Kommentarer: I really see the potential in this product and how it is able to help the organization. Power management, space management, cable management/tracing, really allowing a single point of truth for a data center and speeding diagnostics by providing the initial basics.

Fördelar:

I like the power management and being able to see what is in a cabinet without having to physically go to it, as well as trace cabling without having to do actual cable tracing.

Nackdelar:

There is a high learning curve. It becomes more logical over time once you get a good understanding of it.

Sunbird DCIM: Proactive Support and Continuous Improvement

Kommentarer: My overall experience with Sunbird DCIM has been excellent. The team is responsive and supportive, and I have consistently had positive interactions.

Fördelar:

Sunbird DCIM stands out for its proactive customer support and commitment to continuous improvement. Their support page is user-friendly and they regularly offer educational webinars. The team is highly responsive, providing immediate resolutions or timely follow-ups when necessary. They actively seek user feedback to enhance their product, demonstrating a genuine effort to cater to customer needs.

Nackdelar:

Having used Sunbird DCIM for nearly a year, I haven't encountered significant issues. However, the process of creating patched connections feels incomplete. It would be beneficial to have a function for editing node ports and visualizing racks within the connectivity tab. Additionally, a pathway suggestion/automation feature for selecting connection points would improve efficiency.

A Great Product/Service with a lot of Potential for Datacenter services

Fördelar:

Plenty of Features and integrations with industry standard services

Nackdelar:

Some of the features are not as intuitive for certain level of users

Sunbird DCIM DCTRACK is a great tool for Data Center Managements

Fördelar:

In Verizon, we started using dcTrack, a Sunbird tool from 2020 and seeing it really helpful in our migration from the old legacy applications to this new dctrack tool. It has a lot more easy to use functionalities to migrate/ add data & realtime dashboards to view graphs/data. Also they provide new release versions every 4-6 months to add new features and fix bugs reported in the existing version.

Nackdelar:

As its a third party tool, we wont have direct access to their code base and DB, to fix any bug found during our implementation, rather have to create a ticket and they'll take a look at it and will release a hotfix for the existing version/ fix it in the next release version.

Great Product for Visibility/Control of your Data Center

Kommentarer: Great product with great training program and support!

Fördelar:

The ability to see all power usage at a facility and compare to the cooling capacity is an amazing feature.

Nackdelar:

Some features require multiple clicks to access/use.

Great Customer Service

Fördelar:

Great support both during our POC and from the support team now we are fully onboarded

Nackdelar:

Further work that could be completed on the network physical layer

dcTrack Your do it all DCIM tool.

Kommentarer: Utilizing Sunbirds DCIM Tool dcTrack has made me more efficient at my job and helping the teams that use it work more efficiently as well. dcTrack has become our Gold Copy so to speak with regard to tracking our assets. It helps the Operations team find devices quickly, without having to look in multiple places for where assets should be. Sunbird has created a do it all tool that works, it does what it says it will do and the level of support you get with it is first rate. I can use my DCIM tool to help keep track of network ports, and empty cabinet space and run power reports.... the uses and possibilities are endless.

Fördelar:

The Visualization of my datacenter floor. i find myself in it all day going cabinet to cabinet. This portion of the tool gives you 3d CAD rendering of your datacenter that you can quickly click on a cabinet and take you to the device you are looking for. This feature also is very useful is seeing cabinet temps, power usage when paired with smart PDU's oh and one of my all time favorite features in this Visualization feature is the ability to measure out cable. You can click on measure in the menu and then click a point on your datacenter map then trace out where your cable will run and go point to point. It gives you an accurate distance so you know which cable lengths you will be using. Just one of the many various useful elements of dcTrack.

Nackdelar:

I do not have many issues or complaints with regard to dcTrack. The issues I do come across tend to be buggy new release issues that once called into the Sunbird Support Team, it's handled and rectified quickly. For example there was an issue with having to load up Adobe Flash when opening a certain tab in the software. The issue was isolated to this one tab and only when using Chrome did it come up. The Sunbird team was quick to correct this and on the next software update release, it was addressed.

The future might be blinding bright for Sunbird if they play their cards right.

Kommentarer: We have not achieved production functionality yet but overall great!

Fördelar:

Features, ease of deployment with some reservations to importing assets and setting up a db, overall look and feel, automation, precision and wide scope of functionality.

Nackdelar:

The process of getting your existing assets in is quite gruelling if you are not using Service Now as your asset management system. Collating and matching data to dcTracks standards is very challenging for the project team. We are going to use your turn key service to ease the process.

Sunbird DCIM Product & Service Review 2018

Kommentarer: I’ve been a customer of the Sunbird product DcTrack for over 7+ years originally on the team to evaluate a DCIM product for our company. The DcTrack product hands down fit our needs the Sunbird team jumped through hoops at our every request. Sunbird meet our needs and assisted with every part of the installation to migrating our existing data into the tool. Over the last 7+ years we have requested enhancements to the tool which were accepted and implemented no questions asked. The support staff is second to none at times we required 24x7 support never an issue Sunbird is there. I’m so impressed with Sunbird I would even consider a position with them.

Fördelar:

Ease of use and navigation within the tool. The screens flow with all the information needed to perform any task.

Nackdelar:

N/A - haven't found anything bad within the tool

Caretech Solutions Inc.

Kommentarer: As a remote datacenter manager, it is invaluable to have a visual readout of our assets, and easily be able to determine and display capacity. As a Shared Services provider, we can easily demonstrate to existing customers where their racks are located, how populated they are, etc. This is also useful in sales initiatives; having a 3-D graph of racks with available capacity (one of the vendor-provided reports) makes the salesman's job easier.

Fördelar:

I like the fact that it can be as high-level, or granulated as you like. I initially started with "where are my racks and what's in them" usage, easily generating 3-d visuals, and exporting .csv and .pdf reports. Using the built-in import and export tools, I've been able to add entries for power whips (and associate them with racks), and populate chassis with individual blades. Next steps will be to update network information for devices, again, with the easy import tools.

Nackdelar:

The models library sometimes lacks the specific Make, Model, etc. of a device I'm adding, so I'll have to use a similar one, or define a generic one. Sunbird has a mechanism to submit model addition requests.

Sunbird DCIM and PowerIQ

Kommentarer: Easy straight forward integration. Great technical support. Lots and lots of features

Fördelar:

Before Sunbird, we were managing our data center inventory with a simple spreadsheet, but now with Sunbird DCIM, we're still able to simply manage a spreadsheet, but along with it we're able to extract much more concise and informative data, graphs, and dashboards for all our planning and expanding needs.

Nackdelar:

It's great having an entire models library (40,000+ unique models) at our disposal, however since some systems can have different options(ports, PS, etc) there can be some tweaking of the models required, but that's entirely personal preference and optional.

An awsome toolbox created by awsome people

Kommentarer: Hard to get started in this tool but when you have the clue it is fantastic.
BUT every manager who decides to have this tool should have in mind that this tool needs People and time to get it started and when it has started you may be Need a bit more time to Keep it running.
We have learned so much concerning our own workflows in our datacenters and
in my eyes it works great and I wouldn't change it for another DCIM tool, anyway.
It worth every second and every cent we have spent on it and are still doing.

Fördelar:

The deeper you dive into the dcTrack universe the bigger it seems to grow. If you have internalised your own processes, this tool is indispensable for the administration of your own datacenters and each Piece of hardware built-in there.

Nackdelar:

Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are. The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it.

dcTrack review

Kommentarer: The overall support from Sunbird has been excellent. they've been willing to help whenever any problems arrived and the diligence of their support and development staff I've worked with has been wonderful.

Fördelar:

The learning curve was not steep. We're able to manage over 80 global data centers effectively and plan for power, space and remote monitoring.

Nackdelar:

The initial hardware descriptions for some devices were incorrect and made bulk imports difficult. However after learning how to tweak the models Library we were able to correct any mistakes and gain accurate device descriptions.

Sunbird DCIM

Fördelar:

Sunbird's DCIM software is a powerful kit and very easy to learn to use. Being in a new role that uses this software and in under 5 months I can confidently use it. You can very easily monitor your enterprise's health from a dashboard and action any needs. The support the Sunbird team provides is also excellent with extremely fast response times and vast knowledge - whether it'll be adding a new model or the rare error code, the team is on it.

Nackdelar:

The least thing I like about this software is the fact it's broken down into two different parts. DcTrack and PowerIQ. These works very well together however if they were integrated into one then it would make use quicker when performing certain tasks.

Transparency to the datacenter

Kommentarer: We had to know how much power our Datacenter is using and we had different PDU's in use. Sunbird helped us to integrate all of them in one software product. So we have everything in one view.

Fördelar:

The Software is very powerful. Each release brings new features, that are very usefully. With the new dashboards you have only one look to see if something needs attention. In the meanwhile our Datacenter team knows more about the rooms, climate, power consumption than our facility management. The functionality for reporting is very powerful and can automatically sent them to the persons, that need it.

Nackdelar:

Because the software is so powerful, there are a lot of things you have to configure. As better it's configured, as better are the results. It take some time to set everything up. We took Sunbird to support us and this have been the right choice for us.

Great product, even greater customer service!

Kommentarer: For me as a daily user and a part of the administrative team, the experience has been phenomenal. The product itself beats the one it replaced HANDS DOWN. The customer service -- responsiveness and product knowledge -- ranks with the best I've ever seen in my 25+ year IT career.

Fördelar:

Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate.

Nackdelar:

The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads.

Great DCIM tool with perfect customer support

Kommentarer: We are very satisfied and happy that we choose Sunbird Software.

Fördelar:

- Easy to use - Integration is available with other System - API Integration - Audit Feature - and many more...

Nackdelar:

Sunbird software is improving day by day and they made some extra ordinary changes and modification too meet the customer expectation. The only new feature I would like is the High Availability for Power IQ.

PowerIQ DCIM - the foundation of any top tier data center

Kommentarer: PowerIQ from Sunbird (formerly Raritan) has become a staple in our Data Center Management. We depend on it daily. We've been using this powerhouse for about a decade now with zero regrets. Unmatched features from the most innovative hardware/software company I've had the pleasure of dealing with will help you rest easy while your data center purrs like a happy cat.

Fördelar:

It started off ahead of the pack, and it's stayed there with consistent updates from (wait for it) FEEDBACK FROM USERS. I love that. It's not a shiny ball that turns out to be an empty shell once you buy it. This stuff works.

Nackdelar:

The initial setup can be daunting, but this isn't 1990 anymore and we aren't rookies. Read the manual and install the product like a boss.