--- description: Få detaljerad information om Vision Helpdesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vision Helpdesk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Vision Helpdesk](/software/102230/vision-helpdesk) # Vision Helpdesk Canonical: https://www.capterra.se/software/102230/vision-helpdesk Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/102230/vision-helpdesk?page=2) > Vision Helpdesk erbjuder helpdesk, helpdesk för flerföretagshantering (Satellite eller Multi Company Help Desk) och ITIL-servicedeskverktyg för företag i alla storlekar. > > Verdict: Rated **4.6/5** by 48 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Vision Helpdesk? E-handelsföretag, webbaserade företag, programvaruföretag, supportbranschen, webbhotellföretag – alla företag som vill hjälpa sina kunder via e-post, telefon, chatt, Facebook och Twitter. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.6/5** | 48 Recensioner | | Enkel användning | 4.5/5 | Based on overall reviews | | Kundtjänst | 4.6/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Vision Helpdesk - **Founded**: 2007 ## Commercial Context - **Startpris**: 15,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, indonesiska, iriska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska - **Available Countries**: Australien, Belgien, Brasilien, Danmark, Etiopien, Frankrike, Förenade Arabemiraten, Grekland, Indien, Irland, Italien, Japan, Kanada, Kina, Kuwait, Mauritius, Mexiko, Nederländerna, Nya Zeeland, Polen and 16 more ## Funktioner - Aktivitetspanel - Alerts/Escalation - Anpassningsbar branding - Arbetsflödeshantering - Automatiserad routing - Autoresponders - CMDB - Call Center-hantering - Chatt och meddelanden - Flera kommunikationskanaler - Geotargeting - Hantering av servicenivåavtal (SLA) - IT-kapitalförvaltning - Incidentshantering - Instrumentbräda - Konfigurationshantering - Kontrakt / Licenshantering - Kundchatt i realtid - Kunddatabas - Kundtjänst - Kunskapsbashantering - Köhantering - Makron / mallade svar - Mobilåtkomst - Offline-formulär - Prioritering - Proaktiv chatt - Problemgranskning - Problemhantering - Rapportering och analys - Rapportering och statistik - Samarbetsverktyg - Självbetjäningsportal - Stöd för biljetthantering - Third-Party Integrations - Tillgångsspårning - Transkript/chatthistorik - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden - Ändringshantering - Överföringar / dirigering ## Integrations (30 total) - Aircall - Capsule - ClickDesk - Comm100 - Drupal - FreshBooks - Gmail - GoTo Meeting - Google Workspace - Insightly - Jira - Joomla - Lime Connect - LinkedIn for Business - LiveChat ... and 15 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Recensioner ### "Decent but Dated - Does the Job" — 4.0/5 > **Rabindra** | *30 oktober 2025* | Dator- och nätverkssäkerhet | Recommendation rating: 9.0/10 > > **Fördelar**: The ticket management system is solid and straightforward. It's easy to create, assign, and track support tickets without getting lost in complicated menus. The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process. > > **Nackdelar**: The mobile app is buggy and sometimes loses connection. Performance slows down when we have high ticket volumes. > > It's a functional helpdesk tool that handles the basics well, but it feels outdated compared to competitors. ----- ### "A Powerful Helpdesk Software For Growing Business" — 5.0/5 > **Simona** | *19 december 2024* | Telekommunikation | Recommendation rating: 9.0/10 > > **Fördelar**: I like that offering support to our customers is easy with Vision Helpdesk. I like the plenty of customization options. The solution is easy to deploy and use. > > **Nackdelar**: Vision Helpdesk has been awesome. No dislikes. ----- ### "Best customer support desk" — 3.0/5 > **Verifierad recensent** | *24 augusti 2025* | Bil | Recommendation rating: 5.0/10 > > **Fördelar**: Best service request process for customer. Easy to report the issues The resolution process is fast. > > **Nackdelar**: Lack of staff and server issues More maintenance break Anyway it has less disadvantage and recommended > > My overall rating is very good for customer support and value for money. I refer my colleagues to use this software ----- ### "Outstanding Customer Support with Vision Helpdesk" — 5.0/5 > **Boyang** | *9 mars 2023* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries. > > **Nackdelar**: The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return. > > I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return. ----- ### "Vision Helpdesk is the best\!" — 5.0/5 > **Isaac** | *20 maj 2025* | Personalavdelning | Recommendation rating: 10.0/10 > > **Fördelar**: Vision help desk has been great for my office to use\! Its customer service features and gamification have been wonderful and easy to work on a daily basis. > > **Nackdelar**: The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use\! > > Vision help desk has been great\! At our office we use it daily for customer support and feedback. Caring for our customers is our number 1 priority, and vision help desk makes that easy\! ----- Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/102230/vision-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/102230/vision-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data