--- description: Få detaljerad information om LiveAgent, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.se/software/102188/liveagent Page: 1 / 71\ Nästa: [Next page](https://www.capterra.se/software/102188/liveagent?page=2) > Bra kundservice börjar med bättre helpdesk-programvara. Få fler kunder genom att erbjuda utmärkt kundservice med LiveAgent > > Verdict: Rated **4.7/5** by 1755 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder LiveAgent? Stort utbud av små och medelstora företag inom e-handel, telekom, försäkring, SaaS, startups och företag. Målkunderna är alla som förstår vikten av kundservice. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.7/5** | 1755 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.7/5 | Based on overall reviews | | Valuta för pengarna | 4.6/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Startpris**: 15,00 US$ - **Pricing model**: (Gratis provperiod) - **Prissättningsdetaljer**: Small: $9/agent/m. Medium: $29/agent/m. Large : $49/agent/m. - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 204 more ## Funktioner - Agentgränssnitt - Anpassningsbara formulär - Användningsspårning / Analytics - Automated Attendant - Automatiserad routing - Automatisk respons - Automatisk samtalsfördelning - Call Center-hantering - Chatbot - Chatt och meddelanden - Engagemangsspårning - Feedback-hantering - Fjärrstöd - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Fleranvändarsamarbete - Flerkanalig datainsamling - Hantering av kunddata - Hantering av undersökning / omröstning - Incidentshantering - Inkorghantering - Inspelning - Inspelning av samtal - Klientportal - Kommunikationshantering - Kontaktledning - Kundchatt i realtid - Kundhistorik - Kundsegmentering - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Kvalitetshantering - Lead-hantering - Livechatt - Mobilåtkomst - Naturlig språkbehandling - Ombordstigning - PBX - Prestandamätningar - Problemspårning - Rapportering och analys - Röstmeddelande - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Skärmdelning - Spårning av källskatt - Undersökningar och feedback - Uppgiftshantering ... and 83 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (986 reviews) 3. [Slack](https://www.capterra.se/software/135003/slack) — 4.7/5 (24055 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1716 reviews) 5. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Recensioner ### "Great value for money from a EU based company" — 4.0/5 > **Karin** | *25 juni 2025* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: LiveAgent offers a fantastic 24/7 support team, allowing us to migrate quickly and efficiently. The system is based on familiar structures from other systems, making it quite user-friendly. > > **Nackdelar**: The migration was fast, but some reorganising had to be done. Thanks to the support team, we succeeded in getting a good result. Missing a few features from the previous system, but nothing critical for a smaller setup. > > A good system, very reasonable pricing, high value for money, and the company is EU-based, which is a priority. ----- ### ""An effective and dependable customer support solution"" — 5.0/5 > **Sanket** | *26 mars 2026* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. > > **Nackdelar**: The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. > > Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. ----- ### "So far so good...much better than what I was doing before." — 4.0/5 > **Dale** | *7 augusti 2025* | E-lärande | Recommendation rating: 8.0/10 > > **Fördelar**: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. > > **Nackdelar**: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. > > Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. ----- ### "A strong customer support and data sharing tool" — 4.0/5 > **Anamika** | *14 mars 2026* | Design | Recommendation rating: 8.0/10 > > **Fördelar**: I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. > > **Nackdelar**: The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. > > Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 mars 2025* | Professionell träning och coaching | Recommendation rating: 8.0/10 > > **Fördelar**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Nackdelar**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- Page: 1 / 71\ Nästa: [Next page](https://www.capterra.se/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data