LiveAgent Recensioner

The easiest to use customer service software

Kommentarer: It helps me organize the movies so that I can give my users a good experience. With this wonderful method, I am able to eliminate the need for assistance and significantly reduce the amount of time I spend responding to support tickets.

Fördelar:

Having pre-written answers available has been a huge time-saver. The option to make my own fields for recording certain bits of client data is also quite useful. My help desk has a record of every time I asked for help. It has helped me get back to support tickets much sooner.

Nackdelar:

The UI is not always clear to me. It took some time for me to adjust to it. There are no other major problems. It took me a while to get everything set up, so there is a small learning curve.

Live Agent Experience - Prashanth

Kommentarer: Their customer service team is at par excellent

Fördelar:

I like the Features and Integrations live agent provides

Nackdelar:

One stop solution of integrated Call, Chat & Emails

Övervägda alternativ: Freshdesk

Anledningar att välja LiveAgent: Zendesk stopped offering Chat visitor list

Tidigare programvara: Zendesk Suite

Anledningar att byta till LiveAgent: Because felt has more to offer and integrations

Extremely Proactive Customers Engagement Platform.

Fördelar:

Its ability to engage with my customers through live chat on our website and social media platforms. Ability to record conversation and monitor my agents performance.

Nackdelar:

So far so good, i haven't experienced any cons ao far.

verification

Kommentarer: I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be inoof to bring up my details

Fördelar:

It was easy to use the system the and get my question across

Nackdelar:

how long the responce took some times i was waiting a while

Live Agent is practical

Kommentarer: From the getgo, it was self explanatory .

Fördelar:

Ease of use , control functions and setup .

Nackdelar:

Not much to say . Perhaps slight delay in logging in

Great platform to boost our customer support features.

Fördelar:

It has multiple features for our online shop such as integration with shopify. It also provides live chat with our customers and ticketing features.

Nackdelar:

Till now everything is going smoothly with no issues.

Övervägda alternativ: Freshdesk, Zoho Desk och Zendesk Suite

Anledningar att byta till LiveAgent: LiveAgent has more features and provides great customer support in this segment.

Great asset for any Customer Support team

Kommentarer: Overall, LiveAgent is an amazing asset Customer Support to stay in contact with clients

Fördelar:

Allows for Customer Support to be in direct contact with clients, and stay organized when handling multiple clients at once

Nackdelar:

I wish there were more reporting stats to view

Yes sir thank you

Kommentarer: Lil better than good pretty good attention to detail

Fördelar:

Friendly helpful very nice clear voice. Worked in a timely matter

Nackdelar:

Talked fast but found my answer helpful thank u

First time user

Kommentarer: Very good i appreciate alot. Everything is designed to simplify the hole process.

Fördelar:

You can make calls indefinetly and the interface is nice.

Nackdelar:

You can not add csv contact list directly into the platform

Live agent rec

Fördelar:

I enjoy that live agent is always very responsive to my needs

Nackdelar:

I like least about live agent that it sometimes glitches or I get disconnected.

Excellent software at great price

Fördelar:

Simple to learn, complete and all in one software.

Nackdelar:

I can not think of anything that is not good.

Övervägda alternativ: Zendesk Suite

Anledningar att byta till LiveAgent: Better price and great product. Seams easier to use.

Elevated Quality of Service for Customers

Kommentarer: I think firms medium and large in size would benefit from using LiveAgent because of how intuitive it is.

Fördelar:

LiveAgent is an indispensable tool for me to maintain tight relationships with my customers and my team. It's the finest platform for handling customer support requests since it's reasonably priced, has a straightforward user interface, and includes all the necessary tools.My interactions with clients have been simpler and more efficient as a result. aids our support staff in serving our clients more quickly and effectively.

Nackdelar:

My team is functioning smoothly. Everything looks okay up until this point.

Easy-to-use and all-in-one help desk and live-chat support platform. Elevate customer experience.

Kommentarer: I like how perfect this help desk tool is and easy to use plus it has perfect security which meets our standards. Great user experience.

Fördelar:

LiveAgent is a full-featured and easy-to-use to use customer support platform and offers very robust and scalable features and one of its powerful and reliable features is the live-chat which is very great in helping us to resolve the customers issues on real-time and also the fact I can manage the contact forms. I also appreciate the automation feature which is time saving and makes our business processes much easier. I also like UI which is very user-friendly and easy to navigate through so it's make it easy for the first time users.

Nackdelar:

Nothing. LiveAgent will be remain to best help desk and live-chat support platform. I love how dedicated and supportive the customer support team has always been. The set-up and configuration was smooth and easy.

Customer Service & Support Program: LiveAgent

Fördelar:

I use LiveAgent on a daily basis to communicate with customers through voice, video and live chat. That way, K have improved customer satisfaction which help retain customers leading to high ROI.

Nackdelar:

Never have I experienced any error on LiveAgent, even though I haven’t used it for so long.

Universal Inbox for Solving Customer Issues

Fördelar:

Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction.

Nackdelar:

Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations.

LiveAgent at ASEA

Kommentarer: Support ticket management, live chat and customer engagement.

Fördelar:

LiveAgent is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time.

Nackdelar:

Were it not for LiveAgent, I would be facing a lot of issues engaging with customers.

An excellent app for maintaining constant contact with your clients

Kommentarer: Because LiveAgent provides rapid responses to client concerns, it is ideal for businesses with websites that have a high volume of visitors and questions. To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time.

Fördelar:

Among the many great things about this application is how fast and easily any user can become used to its straightforward UI. There is a mobile version of the product that eliminates the requirement to physically visit an office team in order to initiate a live chat with clients.

Nackdelar:

Notifications are generated for certain messages, but not for others. It lacks the consistency of email notifications, which could be a mistake given the current state of affairs.

Provides collaborative ground where teams can work efficiently in a shared inbox

Kommentarer: Time-sensitive and efficient. It is simple to setup and get running. Best for managing complex support requests.

Fördelar:

This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed.

Nackdelar:

LiveAgent normally fulfill my requests and I have no issues at this time.

Ticketing System that I Highly Trust

Kommentarer: With LiveAgent, I rapidly resolve customer issues which help retain them.

Fördelar:

LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems.

Nackdelar:

I am a daily user of LiveAgent and I barely encounter bugs and whenever I face slight issues, the vendor support team takes less than two hours to resolve.

Enquiry Assistance Software

Kommentarer: LiveAgent is a mobile website to serve one's online enquires

Fördelar:

LiveAgent give me access to attend to unlimited clients online solving their problems

Nackdelar:

I like everything about LiveAgent and due to that, I don't have any negative word against it

Must try LiveAgent!

Kommentarer: Starting to build a connection. Look forward to have a good experience.

Fördelar:

Easy setup. It is offering great features to help you learn and grow. Great potential.

Nackdelar:

So far very good. Nothing to dislike about LiveAgent.

Live Chat Agent

Kommentarer: Live Agent is user-friendly even for less experienced users. They don't have to worry about using the tool instead the system improves overall customer experience.

Fördelar:

Features of Live Agent has reliable helpdesk solutions, with this kind of customer service organizations will surely improve their workflow efficiency and improve customer satisfaction.

Nackdelar:

It is good to technology improving people's lives, but one thing that must not be forgotten is that the same people using technology have feelings, they need someone with compassion, sense of humor and true feelings. Sometimes LiveAgent fail to cover human emotions.

Avis liveagent

Kommentarer: It's a good customer management software. It works very well

Fördelar:

Liveagent is the best customer management software among many others. It contains several features and its customer service is available at all times.

Nackdelar:

The major problem I encountered with liveagent is the inconsistency of its auto-reaction, especially in French. It is very responsive but not too relevant.

Live agent: a secure and reliable chat software for your Business.

Kommentarer: Apart from this minute requirements, I am very well satisfied with the live agent really solving my problem and helping me to connect better, worth having it .

Fördelar:

Transcript/ chat history - it helps in recalling previous interaction with clients.Access/ control - It is highly secure and using this feature one can limit other users accessblity to only their concerned work.

Nackdelar:

Text editing - template feature can be added for saving time .File sharing - the limit for document sharing need to be increased for better communication.

Seamless Multichannel Communication

Kommentarer: LiveAgent made my job as a customer service representative easy and truly effective with the help of innovative tools.

Fördelar:

I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and accurately.

Nackdelar:

The first thing is a little bit busy interface, but in the grand scheme of things, it is not a deal-breaker in the least.