39 resultat
CloudTalk är ett molnbaserat telefonsystem för support- och säljteam. Det blir enkelt och roligt att ringa. Skaffa din gratis provperiod idag. Lär dig mer om CloudTalk
CloudTalk är en molnbaserad callcenterprogramvara som är byggd för utgående säljteam och inkommande kundtjänstteam. Över 2 500 företag som DHL, Yves Rocher, Karcher och Glovo förlitar sig på CloudTalks överlägsna samtalskvalitet och telefonilösningar med toppbetyg. Ta ett lokalt telefonnummer och dra nytta av över 70 smarta samtalsfunktioner. CloudTalk integreras med din befintliga kundtjänst-, CRM- och e-handelsprogramvara. Börja med en 14-dagars gratis provperiod. Lär dig mer om CloudTalk

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Förbättra kundens framgång, kundtjänst och vårda dina kunder under hela deras livscykel på en enda plattform. Lär dig mer om Froged
Om du letar efter ett verktyg för att förbättra dina introduktions-, retentions- och supportprocesser bör du definitivt kolla in FROGED. Verktyget har utformats för att vårda dina kunder under hela deras livscykel. Med FROGED kommer du att kunna öka engagemanget, retentionen och minska bortfallet. Betjäna dina kunders unika behov med anpassade e-postkampanjer, en vackert integrerad kunskapsbas, livechatt och automatiserade meddelanden. 7 dagars gratis provperiod Lär dig mer om Froged

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Sätt kundservice i centrum för ditt företag. Gör representanter mer produktiva, chefer mer effektiva och kunder mer engagerade.
Zoho Desk är en webbaserad kundtjänstapplikation som hjälper ditt företag att bygga starkare relationer med kunder. Med Zoho Desk blir representanter mer produktiva, chefer mer effektiva och kunder får fler möjligheter. Det är anpassningsbart, behagligt att använda och det kostar inte en förmögenhet. Zoho Desk ingår i Zohos starka svit med över 40 olika program för företagsverksamhet och ger dig möjlighet att sätta kundservice i centrum för ditt företag. Lär dig mer om Zoho Desk

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Lär dig mer om Talkdesk

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Lär dig mer om NICE CXone

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, IVA, CTI, Chat, Email, Call Recording, and CRM Integration.
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Our best-in-class AI automates interactions and assist your live agents, reducing service costs while you deliver a more conversational service experience. It’s like having a brand new, international team that speaks hundreds of languages and streamlines your most critical business operations Lär dig mer om Five9

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Lär dig mer om Nextiva

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Genesys Cloud gör kundrelationer enkla. Genesys Cloud ansluter telefon, e-post och chattar via ett verktyg för bättre kundengagemang.
Plattformen Genesys Cloud (tidigare PureCloud) är nästa generations allt i ett-lösning för kontaktcentrum i molnet som hjälper dig att hantera och förstå omnikanalinteraktioner på en sömlös kundresa. Ge dina anställda ett enda verktyg som hanterar all kommunikation – röst, chatt, e-post, sms och mer. Ett intuitivt gränssnitt gör det enkelt att använda, oavsett om du är agent, arbetsledare eller IT-administratör. Veckovisa funktionsleveranser gör att du alltid överträffar kundernas förväntningar idag och imorgon. Lär dig mer om Genesys Cloud CX

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial. Lär dig mer om JustCall

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Lär dig mer om Playvox

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Squaretalks Matrix är en prediktiv uppringningsfunktion som automatiserar utgående kommunikation och ökar agenternas taltid med upp till 400 %.
Matrix prediktiva uppringningsfunktion är sömlöst integrerad i alla CRM och automatiserar marknadsföringskampanjerna. Programvaran spårar agenternas prestanda och beteende över kommunikationskanalerna och matchar dem till de leads som är mest sannolika att svara. Dessutom styr Matrix samtalsfrekvensen och optimerar uppringningen så att den matchar agentens tillgänglighet. Matrix ger kunder lokal närvaro över hela världen med tillgång till lokala, mobila och avgiftsfria nummer i över 100 länder och 3 400 riktnummer. Lär dig mer om Squaretalk

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Världens första Google-drivna molnbaserade callcenter
Världens första Google-drivna molnbaserade callcenter: För företag som driver en callcenter-verksamhet och irriteras av de höga kostnaderna, komplexiteten och svårigheterna med konventionella system. Call Center Studio är en webbaserad lösning med fortlöpande betalning som körs på Google, vilket ger låga kostnader, snabbhet, enkelhet, skalbarhet och enkel konfigurering var som helst i världen på bara några minuter. Lär dig mer om Call Center Studio

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting. Lär dig mer om Scorebuddy

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Monitor and Improve Agent Performance with an AI-Powered Quality Management and Improvement platform.
Use AI to automatically evaluate every call, ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows. - Automate Quality and Compliance with AI - Manually deep-dive and evaluate conversations to find the root cause, four times faster than before - Provide agents with actionable feedback, host structured one-to-ones - Create and assign engaging training material and eLearning courses effortlessly Set up your free trial today. Lär dig mer om EvaluAgent

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Gives visibility to operations to improve back-office quality, productivity and process consistency and reduce costs.
Gives visibility to operations to improve back-office quality, productivity and process consistency and reduce costs. The software allows users to evaluate calls, automate quality management, identify non-compliance and assign coaching of text and voice interactions. Lär dig mer om Verint Automated Quality Management

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Klaus is a quality management platform for support teams that makes giving feedback to agents easy and systematic.
Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic. Link your help desk to Klaus, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses. We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps. Lär dig mer om Klaus

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction.
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia. Lär dig mer om Stella Connect

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Omnichannel customer interaction platform enabled with advanced quality assurance and management capabilities.
intalk.io is an Omnichannel Customer Interaction Platform. intalk.io is enabled with advanced quality assurance and management capabilities: 1. Ability to tag recordings 2. Filter recordings as per custom criteria 3. Customised Quality Process and Escalations 4. Design custom evaluation forms With its cloud capabilities, you can run a contact center on-cloud with agents connected from home. Lär dig mer om Intalk.io

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Increase conversions, deliver top customer experience, and decrease ramp time with Balto's Real-Time Guidance for contact centers.
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers. Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. Lär dig mer om Balto

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals. Lär dig mer om inConcert Omnichannel Contact Center

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizati ons to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Lär dig mer om Eureka

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
The most competitive Field Service software on the market. Three systems in one platform; FSM, route optimiser and fleet management.
Schedule, assign and monitor your field service work. Create custom work orders and work reports, and design your business workflows for perfectly fitting your business model. View scheduled and real-time work in timeline or map view, and ensure the best coordination of your field staff. Lär dig mer om Work&Track Mobile

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Observe.AI is an AI-powered agent enablement platform. Evaluate 100% of voice calls, analyze performance, and tailor agent coaching.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly analyze 100% of calls. With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers. Lär dig mer om Observe.AI

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.
Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools. Lär dig mer om Castel Detect Live

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation Lär dig mer om RapportCMS

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) methods to keep call, agent, and customer data secure in addition to safety recording functionality. The system also provides in session coaching, which allows managers to train customer support agents in real time to enhance the customer experience. Lär dig mer om Cisco Finesse

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Software for customer service quality assurance for CSAT, CES, and more.
Software for customer service quality assurance for CSAT, CES, and more. Lär dig mer om MaestroQA

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Cresta is the first real-time productivity suite for the contact center.
Cresta helps you deliver radically better customer experience and better business outcomes with our patented real-time intelligence for the contact center. Cresta’s AI-powered platform provides solutions designed to support every level of your customer-facing business: agents, managers, and leaders. Lär dig mer om Cresta

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
A Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance.
Prodigal is a Consumer Finance Intelligence solution for optimizing operations and quality assurance. Collection agencies, healthcare providers, and lenders rely on Prodigal to unlock insights that enhance profits, experience, and compliance by analyzing agents' conversations with borrowers and patients. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of capacity. ProVoice analyzes 100% of calls to reduce risk and strengthen QA. Lär dig mer om Prodigal

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers.
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers. Lär dig mer om NobelBiz Voice Carrier Network

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience.
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience. Lär dig mer om Verint Workforce Engagement

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
HGS Agent X is an AI-Powered Cloud-Based Contact Center Solution that helps businesses to innovate within the contact center.
HGS Agent X is a fully customizable, unified AI-powered cloud-based contact center software that facilitates quick resolutions, boosts quality management processes, and helps offer a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs. Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Lär dig mer om HGS Agent X

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes.
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes. Lär dig mer om Level AI

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Integrating customer care systems (Voice, Chat channels, Bots, AI engines), allowing clients to freely change/ modify their environment
Expertflow Contact Center connects voice, chat, video, web & social media channels with top-in-the-market AI and CRM solutions thus using Predictive & Analytics to solve customer issues. We provide agents with embedded telephony bars within CRM to handle agent state and call control from the same interface. We also integrate bots with knowledgebase & CRM to provide agents with access to information without switching multiple applications. Our Voice recording solution easily integrates with CRM. Lär dig mer om Expertflow Contact Center

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more Lär dig mer om Dyalogo

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software Lär dig mer om mySQM Customer Service QA

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
Flip's automated customer service voice assistant handles simple, repetitive requests from inbound CS calls. Its automated voice bot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving live agents more time to handle the more complex issues. It can also work after hours creating detailed support tickets for staff. See a demo, then try it for free on any percentage of your inbound calls and see the results for yourself. Lär dig mer om RedRoute

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more.
It is a workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more Lär dig mer om Verint Forecasting and Scheduling

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys
Twilio Flex is the first fully programmable cloud contact center platform that gives companies complete control of their contact center
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Lär dig mer om Twilio Flex

Funktioner

  • Kvalitetshantering
  • Verktyg för coachning av anställda
  • Kundupplevelseshantering
  • Rapportering och analys